Orders placed before 1pm are usually dispatched the same working day. Orders placed after this time, or during weekends and bank holidays, will normally be processed on the next working day.

Please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help put things right.

Yes, our charms and jewellery are prepared with gifting in mind. Each order is carefully checked and packed so it feels special when it arrives.

Yes, you can enter the recipient’s address at checkout. Please check the delivery details carefully before placing your order.

If you are sending a gift, please contact us before or shortly after ordering so we can advise on what is included in the parcel.

Yes, we have a dedicated pet memorial collection with charms, urn charms and keepsakes for dogs, cats and small pets. These pieces are chosen to help keep a much-loved pet close.

You can contact us by email at sonia@sparkscharms.co.uk or by using the contact form on our Contact Us page. We will get back to you as soon as possible.

Please check your junk or spam folder first. If you still cannot find it, contact us with the name and email address used at checkout and we will look into it for you.

Many of our charms are designed to fit popular charm bracelets, including Pandora-style bracelets. Please check the product description and details before ordering, as compatibility may vary depending on the design.

While our jewellery does not come with a formal warranty, we stand behind the quality of our products. If you receive an item with a manufacturing defect or experience a problem shortly after purchase, please contact us and we will do our best to resolve the issue.

You can browse our dog charm collections or use the filters to narrow products by breed where available. If you cannot find the breed you are looking for, please contact us and we will be happy to help.

Materials can vary by product, so please check the individual product details before ordering. We recommend reviewing the description carefully if you have specific metal preferences or sensitivities.

Keep your jewellery away from water, perfumes, lotions and harsh chemicals. Store it in a dry place when not being worn and clean gently with a soft cloth.

Many customers enjoy wearing their charms regularly, but we recommend removing jewellery before showering, swimming, exercising or sleeping to help keep it looking its best.

We offer Royal Mail Tracked delivery options at checkout. Standard delivery is Royal Mail Tracked 48, and Express delivery is Royal Mail Tracked 24.

Yes, free delivery may be available when your order reaches the qualifying threshold. The correct delivery options and prices will appear at checkout before you place your order.

Yes, we offer simple returns for extra peace of mind. Please make sure the item is unused, in its original condition and returned within the returns period stated in our returns policy.

For hygiene reasons, earrings may not be eligible for return unless they are faulty. Please check our returns policy before ordering.